Wahoo’s receives TripAdvisor honors

Article Published: May. 29 | Modified: Jun. 7

Wahoo’s Adventures is making a splash in customer service.

The Boone-based watersports outfitter received its third consecutive TripAdvisor Certificate of Excellence, based on consistently positive customer reviews on TripAdvisor.com.

“We’re very excited by that, because we kind of live and die by people’s social comments,” Wahoo’s public relations director Virginia Roseman said. “That is really what can promote a business in the High Country, and it really pushes you to be your best.”

Roseman said the honor is “basically a pat on the back from the people who post and also the company.”

Although Wahoo’s garnered some negative reviews on the popular travel site, Roseman said the company’s response demonstrates its commitment to customer service.

“We take pride in correcting any mistakes we’ve made,” she said. “The only way you can get better is by knowing where you need to become better. We looked at (the negative comments), reviewed them and contacted the people personally, asking them to let us fix this. We want you to be happy with your experience in the High Country.”

With another TripAdvisor Certificate of Excellence to its name, Wahoo’s joins the likes of Grandfather Mountain and “Horn in the West,” which were recognized with the same awards.

“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, president of TripAdvisor for Business, in a news release. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most — their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travelers a great customer experience.”

Blues, Brews, Barbecue & Canoes

To heighten the customer experience, Wahoo’s is hosting its annual Blues, Brews, Barbecue & Canoes tourism expo on Friday, June 6, from 10 a.m. to 4 p.m.

Dubbed “the High Country’s best free party on the river,” the expo allows all tourism-related employees to let their hair down and have fun on the New River, while also enjoying fellowship, fresh barbecue and live music.

Food, tunes and water fun notwithstanding, the expo offers tourism employees the chance to network with their industry colleagues and grow familiar with their respective services and businesses, thus equipping them with all the local know-how to send an inquiring tourist on the right path.

“We want companies to set up a tent, so they can promote themselves and bring their employees with them for a party on the river,” Roseman said. “And this is free to everyone who works in the tourism industry,” Roseman said.

Admission is simply a pay stub to identify one’s place of employment. Companies wishing to participate should contact Wahoo’s as soon as possible for booth space by calling (828) 262-5774. For more information on Wahoo’s Adventures, visit http://www.wahoosadventures.com.

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