Article Published: Jan. 10, 2014 | Modified: Jan. 10, 2014
Charter customers in Boone will soon have access to a larger swath of high-definition channels and an increased speed in Internet service, with the planned upgrade of digital services.
The completion of services from analog to 100-percent digital is expected to occur March 11, said Patti Michel, Charter’s director of regional communications in the South. “Overall, the project for North Carolina and Virginia is expected to be completed by the end of March,” she said.
The planned upgrade is not as massive as it might seem.
“More than 90 percent of Charter customers currently have some type of digital technology in their home,” Michel said.
Every Charter customer will need a “set-top” box to participate in the upgrade.
“Existing customers are eligible for free equipment during the transition,” Michel said. “Offers are generally for one year, but there are other offers available based on eligibility. Individual customers will be receiving a specific offer in the mail, or they can talk to a Charter store representative.”
“Charter is also making it convenient for customers to obtain a digital box through direct home shipment,” Michel added.
With the use of set-top boxes, Charter customers will gain Video On Demand (VOD) access for every connected television in their home.
“By removing outdated analog signals, we regain bandwidth in our network, enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation,” Charter president and CEO Tom Rutledge said in a news release. “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value, and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”
Customers can contact a Charter representative at 1-888-GET CHARTER for more information.